Guides / Negotiating
What the retention department is
The team whose job is to keep you as a customer.
Many subscription and service companies have a team that handles cancellations. They often have more options to offer than regular customer service.
Getting there
- Choose "cancel service" or "leaving" in the phone menu
- Or ask the first agent to transfer you
- Be honest: say you're considering leaving because of the price
Only say it if you mean it
Sometimes they'll simply process the cancellation. Be ready to leave, and make sure you have another provider lined up.
General consumer information. Prices and plans change; check current terms before switching. Stretching Money Today isn't paid by any provider mentioned here.