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How to cancel a hard-to-cancel subscription

Steps that work, and what to do if a company keeps charging you.

Takes about 20 minutes 5 min read

Some companies make cancelling much harder than signing up. These steps usually work, and you have options if charges continue.

Steps

  1. Look for the cancel option in your account settings, or in your phone's app store subscriptions
  2. If there's none, use chat or phone and ask clearly to cancel; decline offers if you don't want them
  3. Ask for a confirmation number or email and save it
  4. Check your next statement

If they keep charging

  • Contact the company in writing with your cancellation confirmation
  • Dispute the charge with your card issuer
  • Some states require companies to let you cancel online if you signed up online
  • You can report problems to the FTC and your state attorney general

General consumer information. Prices and plans change; check current terms before switching. Stretching Money Today isn't paid by any provider mentioned here.